GLIGHT / DIRECT PURCHASE
Shipping, Import Charges & Returns
Version 2026-10-25-v1 · 25 October 2026
Questions? glight@glightcore.com
Your purchase
This policy applies to direct purchases from GLight, Japan, through glightcore.com. Prices and payments are in Japanese yen (JPY). Currency conversions are estimates only. Your bank determines its exchange rate and fees. Product and shipping charges are shown separately before payment.
Delivery and import charges
Orders ship from Japan to the destinations offered at checkout. Japan orders use Yu-Pack; international orders use Japan Post EMS. Delivery estimates are not guarantees and customs processing may cause delays. For international orders, import duties, destination taxes and customs clearance charges not expressly collected at checkout are excluded and payable by the recipient where applicable. Mandatory taxes that GLight is legally required to collect remain GLight’s responsibility.
Recipient information and customs
Provide accurate contact and delivery details and respond to requests from the postal operator or customs authority. You may need to provide identification or other documents to receive your shipment. GLight supplies accurate shipment documentation and will assist with enquiries. We do not undervalue goods or declare purchases as gifts. Contact glight@glightcore.com before purchasing if you need clarification about the product or delivery.
Cancellation before dispatch
Email glight@glightcore.com with your payment reference as soon as possible. If the order has not been dispatched, it can be cancelled with a full refund of the product and shipping charges. After dispatch, the return conditions below apply, subject to mandatory consumer rights.
Change-of-mind returns
Contact glight@glightcore.com within 14 calendar days after delivery to request a return. Return the complete pair, unused and uninstalled, with its accessories and protective packaging. Send the return within 14 calendar days after receiving return instructions. The buyer pays reasonable return postage. The product price is refundable; original outbound postage is not refundable for a voluntary change-of-mind return unless applicable law requires otherwise. These conditions do not restrict statutory withdrawal or other mandatory rights.
Faults, damage, incorrect goods or non-delivery
Contact glight@glightcore.com with your payment reference and a description of the issue; photographs may help. Do not return an item before requesting shipping instructions. GLight will investigate and provide the repair, replacement, refund or other remedy required by applicable law, including necessary return costs where required. The 14-day change-of-mind limit does not limit rights for faulty, damaged, misdescribed or undelivered goods. Installation does not automatically remove those rights.
Refused or unclaimed shipments
Refusing a delivery, declining import charges or failing to collect a parcel does not by itself complete a cancellation or refund. Contact GLight so we can help resolve the issue. If the shipment returns because the recipient declined lawful import charges, supplied an incorrect address or did not complete required clearance or collection, any permitted deduction will be limited to actual, documented, non-recoverable outbound postage and return or clearance costs incurred by GLight. We will provide an itemised explanation and will not impose an arbitrary penalty or automatic forfeiture of the product price. No return-postage charge will be deducted if none was incurred. Deductions will not apply where prohibited by law or where the problem was caused by GLight.
Refund processing
For a return, GLight will assess the returned goods and initiate any refund within 14 calendar days after receipt, or earlier when applicable law requires, including when proof of return is sufficient. Refunds go to the original payment method in JPY. Your bank’s processing time and exchange rate may differ from the original payment. Import charges paid directly to customs or a carrier are not part of the payment received by GLight; any recovery must follow that authority’s or carrier’s procedure. This does not exclude reimbursement or compensation required by law.
Product suitability and your rights
GLightOne is a pair of assembled LED lighting controllers with fixed firmware. Check the public manual and your installation’s electrical requirements before ordering; do not assume universal compatibility or road-use approval. This policy does not replace product documentation, certify destination compliance or waive mandatory consumer protections. Where applicable law provides greater rights, those rights prevail.
Acceptance record
When you confirm your order, GLight records the policy version, its text fingerprint, server timestamp and the order details to which your acceptance applies. This record is used for order administration and dispute handling. The acceptance feature does not collect an additional IP address or browser fingerprint. Contact glight@glightcore.com with questions about your order or this record.